CRM card request timeout

Developer Support APIs & Integrations
1

Hi there,

1. What is the CRM card request timeout duration?

2. Is it configurable in the integration app settings?

Thank you.

2

Hello @johannes-m

  1. The CRM card request timeout duration in HubSpot is the amount of time that the HubSpot CRM system will wait for a response from an external app or service when attempting to load data onto a CRM card. If the response is not received within the specified timeout duration, the request will be cancelled.

The default timeout duration for CRM card requests in HubSpot is 10 seconds.

  1. Yes, the CRM card request timeout duration is configurable in the integration app settings in HubSpot. To modify the timeout duration, you can go to the app settings for the integrated app in HubSpot, and look for the option to adjust the CRM card request timeout. The specific steps to do this may vary depending on the app or integration you are using
3

Hi @himanshurauthan

Thank you for the quick reply.

I’m unable to find the request timeout change option in app settings or under CRM card section. Can you please guide me to find that?
Just to give more context here, I’m building integration and wanted to increase time out for CRM card since in some cases it will take more time to process complex logic with third-party API calls.