Previously when using the gmail plugin to log/track my emails, a person who was not a contact in Hubspot would automatically become one when an email was sent and logged/tracked. Over the past few days this has stopped happening and I have to manually enter in the contact into Hubspot. Any ideas on what has changed?
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Q: Previously when using the gmail plugin to log/track my emails, a person who was not a contact in Hubspot would automatically become one when an email was sent and logged/tracked. Over the past few days this has stopped happening and I have to manually enter in the contact into Hubspot. Any ideas on what has changed??
Short A: n/a
Longer A:
-1- Confirm that the ‘Log’ checkbox is ticked
(see image)
-2- Confirm your HubSpot account is still connected. HubSpot icon will be
ORANGE
.
(see image above)
-3- Restart Chrome | Restart your computer
- see Getting started with the HubSpot Sales Chrome extension
You should be good.
Always happy to help. Reach out anytime if we can be of assistance with HubSpot.
Best,
Frank
