A client of ours is in need of freezing her payments with us for a period of time. So instead of cancelling out the subscription, it would be nice if there was a freeze option where the money will not draft out of her account for a certain amount of time and we could un-freeze it when she is ready to start making payments again.
This is critical for large-scale subscription-based products. We have publicly traded companies dying to use payments but cannot until this option is available.
I upvote this option. Please allow a freeze/pause subsciption option. With the times being tough for individual business owners, this option is a MUST within the US economic hardship.
We were trying to pause as well. This was a large investment for our pilot project, which has now been put on hold for 6 months. It really is too bad because we were going to switch our entire college crm to Hubspot. This was just a small projetc to test out the platform and customer experience. When a large company does not have this kind of service, what other customer services do they not offer.
Hey all, Allison from the Commerce Hub product team here. We rolled out the ability to pause and resume subscriptions. See more here: View and manage subscriptions billed in HubSpot
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