I’m reaching out regarding an issue with one of our HubSpot forms:
[Form Link]
While submitting this form, I continue to see the following errors: “This custom form submission didn’t include an IP address. This could affect your form analytics.” “The cookie needed to link form submissions to existing contacts isn’t being sent. You’ll need to ask your developer to update the integration for this form.”
Our developer has already updated the code to include the HubSpot tracking cookie (hubspotutk) and ensure UTM parameters are being captured from the URL. However, these errors still appear, and HubSpot is not tracking page views for the contact.
Could you please investigate why HubSpot is still not recognizing the tracking cookie and not capturing page views, even after adding the correct implementation? Any specific steps or code examples to ensure proper tracking would be greatly appreciated.
Hi @RevXHubspot-Dev and welcome, it’s a pleasure to have you here!
Thanks for reaching out to the HubSpot Community!
- How is the form embedded on your site? Is it using an iFrame, JavaScript embed, or a direct HubSpot page?
- Can you confirm if the HubSpot tracking script is present on the page with the form?
- Are there any cookie consent banners or privacy scripts in use? If so, do they block or delay the loading of the HubSpot tracking script or cookies before a user gives consent?
- Is the form hosted on the same domain as your main site, or on a subdomain/third-party domain?
- Have you checked for any JavaScript or browser console errors when the form is submitted?
- Did you try submitting the form in an incognito/private browsing window or with browser extensions (like ad blockers) disabled?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
Let’s invite our Top Experts to this discussion: Hi @evaldas, @sylvain_tirreau and @Wesimplifi_ do you have suggestions to help @RevXHubspot-Dev, please?
Have a great day and thanks so much!
Bérangère - For information @RevXHubspot-Dev, for confidentiality reasons, I have removed the link to the form so that we don’t see your Hub ID -
Hey @RevXHubspot-Dev just FYI this is not a direct line to HubSpot support and is a community based forum, most people here aren’t HubSpot employees so won’t have any access to your HubSpot portal.
You’re not using a HubSpot form but sending data from an external form to a HubSpot form. I know you said your developer started sending the HubSpot UTK within these form submissions, are they sending the browser IP Address?
Cookies are captured on page visit and only sent on form submission. So if your developer started sending cookies from your custom form after the submission then the previous submissions will not retroactively get a cookie or IP address.
Cookies are also seperate to IP addresses, so if you’re sending a cookie but no IP address it’s still possible your HubSpot account may filter analytics, normally this is caused by submission defaulting to the sending server’s IP address, which may get blocked as a bot submission.
If your developer has said they’re sending the hutk, and they’re sending the submitting browser’s IP address within the submission there’s likely some formatting or syntax issue. I’d recomend having them review the full forms api documentation and ensuring they’re doing everything correct according to that.