Hello everyone,
I have a small issue i was hoping someone in here could help me with. I have this workflow which triggers when someone submit a form on our website, the thing is that when someone submit to that form it takes some time before they are assigned a contact owner. So i have added a delay that says wait until contact owner is known, and yet whenever i test the workflow with contacts that have filled out the form, and already have a contact owner they do not complete the workflow for some reason. I can not figure out why that is, really hope that someone here can help me out here 
Here is a picture of the delay i have added
Hi @AMstoyan,
This delay is waiting for the value to be changed. If it’s already known, HubSpot doesn’t register a change.
One way to bypass this would be to add an if/then branch which checks if the contact owner is already known. If so, you can use the “Go to other action” workflow action to bypass the delay.
If the contact owner is unknown, the delay would force the record to wait until the contact owner becomes known.
That’s how I’d approach this.
Hope this helps! (Let me know if you have any follow-up questions.)
Hi Karsten thank you for your help, just a quick follow up question. When i use the rotate record to owner button, i get the option to overwrite if contact has an excisting owner. If i choose that, does that mean that if the contact has an excicting owner then it will ignore this step, or does it mean that it will forcefully enroll this step even if the contact has an existing owner and thereby giving them a new owner of my choice?
Hi @AMstoyan,
When you enable this setting, a contact will still go through the rotation, it won’t skip it. The record will be rotated again and the owner overwritten (unless, by chance, it’s the same owner again).
Hope this helps!
