Contact View & Reporting tool shows different values

[dominikportmann]

Can anyone tell me why the number of contacts displayed in the custom reporting tool is different from the number displayed in the contact view or in the lists? The filters are the same, but different values are displayed. We’re kind of lost.

List View

Contact View with Filter

Reporting View

[karstenkoehler]

Hi @dominikportmann,

Which data sources does your custom report have? Is it just contacts or does it pull other data sources as well?

Best regards

[dominikportmann]

Hi Karsten, the data Source in the reporting tool is the Contact Object.

[karstenkoehler]

@dominikportmann is the lifecycle stage known for all contacts? Can you flip around the “is none of” filter to “is any of”? I’m not aware of this behaving differently between lists and reports but the report filter might be excluding records where the field is empty.

If that’s not it, I’d simply flag it with HubSpot support. Easier, faster - mainly because they’re able to check within your portal directly.

[dominikportmann]

same result:

[karstenkoehler]

@dominikportmann HubSpot support it is then.

[dominikportmann]

I know the filter in the reporting view has an End Date, but even without end date the amount of contacts is the same.

[ClarindaBoom]

IN addition to Karsten’s comment, i noticed your date filters are slightly different - could this be a contributing factor?

[dominikportmann]

Hi ClarindaBoom, unfortunately no. I updated my post with a new screenshot so it is less misleading.