Hi all,
I have a simple form wich redirects to another page (inside hubspot) after the submission. Let’s call it “success page”.
In the “sucess page” we have some variables like {{Contact ID}} or {{Contact Email}} and this variable is not evaluated/filled on page render. But the values are correct evaluated/filled if I hit the refresh button in my browser (Reload the “success page”).
I didn’t get what is going on. Can you help me understand why I was unable to use the contact information after the form submission?
More details: We are trying to build some “dynamic” content, like for example, hiperlinks, which should use the form/contact information in it.
Thank you.
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What you’re calling a ‘success page’ is called a ‘thank you page’ in HubSpot.
- see Smart content | Frequently Asked Questions - Can I use smart content on a thank you page?
Thank you so much for your response. The documentation was very informative.
Is there anyway I can overcome this “limitation”? I’m using this word in the lack of better word. Probabily I’m using the wrong approach to build what I want.
I would like to build a hiperlink with some dynamic data (email or contact id) and link/point to an external page then. My problem is the inability to interpolate the contact data in the hiperlink.
Any ideas?
Thank you again.
We vaguely remember seeing a workaround … may involve javascript.
A good place to start may be to search for ‘HubSpot smart content on thank you page’. You’ll find lots of “you can’t do that” posts, but there are a few suggestions in there that require code.
An alternative is to use a different forms tool for that use case. There are forms tools that fully support hyperlink iterpolation based on form responses AND conditional page redirection -- see Typeform, Gravity Forms, etc..