Hi, I’m currently trying to import contacts and companies, but I’ve been stuck at 0% since this morning. Could you please let me know why this is happening?
Hey @ASupport7, happy Monday!
If your Odoo-HubSpot import is stuck at 0%, it may be due to a connection issue between the two platforms or a large data load slowing down the sync. Try reconnecting the integration and restarting the import. If the problem persists, check for any error messages or limits.
To our top experts, @MadisonMoniz and @Shadab_Khan do you have any recommendations for @ASupport7?
Thank you,
Pam
Hello @PamCotton - thank you for the tag!
I would say the same thing, to start with. I would also recommend checking out the integration settings but I am not able to see this from the previously provided screenshot. Is there any more information you can provide @ASupport7?
If you haven’t yet, I would recommend checking out the HubSpot Data Sync guide.
As a second line of defence, my team would be happy to take a closer look with you!
---------------------------------------------
If you found this reply helpful, please consider marking it as a solution so others can easily find it too. Cheers!
It says that support@albirasolutions.com is disconnected. Reconnect to reactivate and run data synchronization again. So I tried to connect the account again, and it says again:
Odoo is not available.
HubSpot cannot access Odoo. This may be affecting some tools and features that your application was designed to work with in HubSpot."
always that i put the database name , user name , etc it works but it continues beeing at 0% so i dont know what to do… it seems that the process are not working by a inusual thing.
Hi @ASupport7
Strange! Based on what I can tell so far, it looks like the integration is not catching your Odoo instance for some reason. I would recommend one of two things:
- Reach out to HubSpot Support, they will be able to take a look at your exact account and provide baseline support.
- Reach out to an experienced HubSpot Partner who will be able to take a look at the issue with you and troubleshoot, while providing strategic next steps.
---------------------------------------------
If you found this reply helpful, please consider marking it as a solution so others can easily find it too. Cheers!
I got the free plan so i can only talk via community…
Hey @ASupport7
Have you checked that the Odoo user has the right permissions to access all the info and to setup the integration?
Note that the HS-Odoo Data sync supports the Odoo cloud version 10 or above.
If all of this is ok.
I’d suggest Unistall the integration and try again.
Hi @ASupport7
I’m sorry the import is stuck at 0%. If this is a HubSpot Data Sync connection with Odoo, the initial sync may take time while HubSpot indexes existing records, especially for larger databases.
You can check Settings → Integrations → Connected Apps → [Odoo] → CRM syncs to see whether records are processing, queued, failing, or excluded. Review any displayed sync errors, field mappings, required fields, filters, and matching identifiers.
If you’re using HubSpot’s regular import tool rather than Data Sync, please share the import status or any error message so we can narrow down the cause.
If you’re open, I’d be glad to share how that could apply to your setup.
Hope this helps.
Moderator Note: this post was reviewed for relevancy and optimized for clarity on August 31, 2026. Thank you for your contributions to the HubSpot Community!