Hi,
I am trying to transfer a file into the Design Manager using FileZilla. However, I am getting an error message “Could not start Transfer”.
Ive been following the directions on the following page: HubSpot CLI commands overview - HubSpot docs but with no success.
Ive included a screenshot of my FileZilla Site Manager screen if that helps. It would be great if anyone in the community has any ideas on how I can use the FTP facility with Hubspot.
Hi @seanmagin I was just able to use Filezilla to transfer into my personal HubSpot portal, so let’s start with the basics:
- Ensure you are using the latest version of Filezilla
- Ensure you are a user in the account that you are transfering into
- To eliminate any user permission issues, please ensure that you are a SuperAdmin in the portal you are transfering into
- Bear in mind you can only transfer assets into the Design Manager or File Manager. FTP does not grant access to any other part of your HubSpot account (including the root and HTACESS)
Please let me know if these steps help. Also, if you could provide any more context about what your are trying to transfer (file type and size) and into which directory, I may be able to provide further help.
Thank you,
Ed Justen
Hi @edjusten,
Thanks for the tips. I have confirmed each of your suggestions. I am trying to upload an html email template into /portal/ [account name] / content/templates/email.
I get two different error message when trying to upload the html file:
1) Error on output file
2) File Transfer Failed.
In Filezilla, I can see the file appear for about a second on the remote site and then dissapear soon after. It then loops this process trying to upload until I manually stop it.
To goal I am trying to achieve is to deploy the html template across our different HubSpot accounts in one hit rather than copying and pasting the templates in manually. The template is an HTML file and is 37KB.
Hope this helps in clarifing the problem I am encountering.
Thanks.
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Q: Connecting to FTP with FileZilla [file upload failing]
Short A: Set Filezilla Encryption to ‘Require explicit FTP over TLS’
Longer A: N/A
Hope that helps.
Please tag @MFrankJohnson if you’d like me to respond.
Just thought I would share the solution to the technical issue I highlighted last Friday. I realised after a lot of testing and caffeine that HubSpot doesnt let me upload files into any of the parent directories (System, Page, Blog, Email). I had been trying to upload my templates into the Email folder. After I created a sub-directory (emailtemplates), the FTP uploader began working. :+1
Another note, HubSpot will also kick out any files I try to upload if there are critical errors or broken HTML markup in my templates which is a really clever failsafe in case I miss anything. Couldnt find a reference to that anywhere in the docs but once you figure it all out the current setup does make a lot of sense.
Anyway, thanks for the help and suggestions and if anyone else encounters a similar problems this might be a solution.
