Currently you can associate invoices with multiple contacts but you cannot associate subscriptions to multiple contacts. For invoices that are auto-generated from subscriptions, that means you can only send those invoices automatically to one contact. You also cannot send email reminders to multiple contacts associated with the subscription. We serve B2B customers wil subscriptions of over 10k annually and these customers usually require sending to more than one contact, especially if payment is overdue.
Status: Idea Submitted
I need this!! We have subscriptions that multiple departments need it.
Same issue, would appreciate a solution.
We have the same issue. We have clients who spend over $10k per month, and the invoice needs to go to multiple people. Part of the reason we upgraded hubspot was for automation. Yet we can not automate sending the invoices to numerous people because we are limited to just one contact in subscriptions. This should be the bare minimum for any CRM or billing system. It is really a table-stakes requirement with any other platform, and has our entire company reevaluating why we even upgraded Hubspot. It is costly, and we can’t do this. It is a straightforward fix if they just allowed you to add multiple emails separated by a “,”. This is basic email formatting and should work. Please implement this ASAP!
We also require this, as we sell subscriptions as a service, and want to be able to associate all users of that subscription to the software to enable automated comms.