Hubspot outlook plug in periodically requires that I log in (why?).
Log-in requires a verification code.
Instruction says to get verification code from mobile app.
Mobile app says I must log in.
Mobile log in requires a verification code (no suggestion where I get this from).
Is this a bug or just stupid? Perhaps I’m stupid…
Hi @RHales
Outlook, the Mobile App and the website all usee the same type of verification (2FA) process.
So if you get an SMS when you log in, or use a 2FA App, that will be the same for each login.
Once you enter the 2FA code you can say “Remember this device” (or something similar).
Have fun
Mike
p.s. in the future they will look back and laugh when they heaar we used passwords for “security”
Thanks Mike,
This doesn’t solve / answer the bug.
I’m surprised that Hubspot have no bug report capability (they think their software is perfect?). Boeing thought theirs was two until two planeloads of people were sacrificed (search “How Boeing 737 MAX’s flawed flight control system led to 2 crashes that killed 346” if you’re interested).
So here’s the bug:
I’m logged into Hubspot in my browser - it works.
My Hubspot Outlook plugin that allows me to track activity (clunky but that’s crappy design not a bug) has logged me out (per below). When I click “Log in”, hubspot asks for UN/P, which I provide, then asks me to “check the mobile app” (screenshot below).
Mobile app also asks for UN/P then a screen appears that says “Please confirm it’s you on your trusted device or enter a verification code”. There’s a box to enter a code, and a link to “use a backup code” which then asks for an “unused backup code”.
What code? I have no code. I’ve never had a code. I’ve never had a backup code. I don’t know where to get a code or a backup code.
Bad, untested, useless software. I can no longer track my activity in Outlook. This is something that management measures. I might lose my job due to lack of (recorded) activity. At least I won’t lose my life like 346 Boeing passengers, due to badly designed, untested software.
Thanks - Richard
