Hi! when finishing watching a video in the academy the videos don’t get checked so my courses aren’t finished.
Playing the videos slower, faster, again and again doesn’t seem to work. When are they checked? Please advise.
Hi @JLuijten,
If watching videos at a different speed or rewatching them isn’t updating the course completion status, it’s possible that the tracking mechanism might have a delay or there could be a technical glitch. I would reccomend reaching out to HubSpot Academy support for assistance. : HubSpot Certifications Help & Support
Let me know if you have any follow-up questions.
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Thanks for posting here @JLuijten - If the courses aren’t being marked as completed, it should be okay, as you will be able to still complete the course (i.e. take the exam), and if you pass the exam, the unfinished videos will not prevent your certificate from being presented.
Take care,
Nicole
Community Helper & Sr Support Specialist
Our community moderators may not be timely in every response. Here’s how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy.