Chat reports low-level error about postMessage to our Sentry

Service Hub Customer Feedback Tool
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1

Hi. We’ve started embedding the Hubspot chat in our webapp, and our Sentry error reporting picks up this error several times per day, apparently originating from the Hubspot chat code:

TypeError: Cannot read properties of null (reading ‘postMessage’)

at s(app:///conversations-embed.js:1:60651)

at Object.post(app:///conversations-embed.js:1:60031)

at ee.handleWindowResize(app:///conversations-embed.js:1:17476)

at sentryWrapped(./node_modules/@sentry/browser/esm/helpers.js:90:17)

We are muting this error in our Sentry as it is not actionable for us. But your developers probably want to look into catching this error, to fix end-user impact (if any) and to prevent the error reporting noise.

Cheers,

Gunnlaugur

2

Hi Gunnlaugur,

Thank you for bringing this to our attention. We appreciate your detailed report. Our development team will investigate and work on resolving this issue to improve the end-user experience and reduce error noise.

Cheers,

3

OK