It would be great to have a feature in the Conversations Inbox that can highlight the priority of certain contacts/companies that come in through the live chat.
For example, there are top tier companies that should be prioritized and when their chat comes in, it gets highlighted in the support inbox and the support team can attend to their chat first. It can come in a form of a highlighted dot etc.
Requesting on behalf of a customer!
This would be very important for us to see some sort of highlight in our live chat conversation inbox so we can prioritise our most important customer conversations over others.
Intercom had this for years. It makes no sense that this is not available in Hubspot.
Prioritizing key contacts/companies in live chat can be a game-changer. Imagine prioritizing top-tier companies with a simple highlight when their chat comes in – making sure they get VIP attention. 
This small tweak could make a huge impact on customer satisfaction!
Oh, yes, please! It makes sense to get help with prioritizing contacts and leads, especially as we grow in volume. Efficiency is essential.
It would be a great upgrade for many companies that need to prioritize their contacts.
Office @Absolutely! Prioritizing contacts and leads is crucial for maximizing efficiency and focusing resources on opportunities with the highest potential for conversion.