Right now chat availability is universal across all inboxes. If you’re set to available in 1 inbox then you’re automatically available in all the others as well. It would be ideal if your availability could be set on a per-inbox basis so you could be working in one without getting assigned conversations in another. We have chats focused on selling and chats focused on customer service. Some people work in both, so it makes it complicated for them to be available and focus on just 1 at a time.
I would love it if this could be fixed! We use inboxes accross our org and it gets problematic when youre available in all inboxes you have access to.
This really needs to be fixed.
We have users who should sometimes be available for the support inbox and sometimes the sales inbox, and sometimes both or none.
The fact that you have to be either on or off for both at the same time is illogical.
Hubspot please make the availability status available per-inbox!. We use inbound calling which also connected to the Inbox and agent really struggling to receive call and chats at the same time. We need to be able to make oursleves availabe in the Incoming Calls Inbox, and at the same time Away at Chat Inbox, or vice versa. Thank you