I received my Inbound certification back in August of last year and I have not been on my account since then. Today I logged on and noticed that it says I am not certified and my certification is nowhere to be found. At the time of receiving my certification, I linked the certification with my LinkedIn profile. Now when I click on the link to view the certification it asks me to log in. So, I enter my information only to see a message that says
"You can’t access this portal.
You're not authorized to log in to this portal right now. Please contact support for more information."
I sure am glad that I at least printed my certification because that is all I have to show for my certification, but that only gets me so far if your website says I’m not actually certified.
Furthermore, it took me forever to try to figure out how to contact customer service. After reading up on how to contact customer service, I went to the “help” button at the bottom left side of the screen only to find the supposed “support” section missing from the bottom portion of the tab. There is a “community” section but no customer support.
I would just like to speak to customer support directly and this was the only way I could figure out how to get into contact with someone.
Can you please confirm any email addresses that would be associated with your certification so that I can do some investigating regarding this on the back end.
2. Contacting Support
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Thank you for getting back to me. The Email address that I believe to be associated with the account that I received my certification with is ‘**********@*****************.com’
A possible different email (though I do not remember making 2 accounts but maybe?) is ************@*****.com.
I found your certifications! They were associated with a misspelled version of your email address (jkalinos@p2energysolutions.com). Please confirm which email address you would like these certifications transferred to and I will get that request completed for you!
That is great news! I am so happy to hear that. The email I would like associated with the certification is Jkalinoski@p2energysolutions.com. Thank you for your assistance and getting to the bottom of this for me.
Did you receive any sort of confirmation when you completed your certification? I am not seeing the Inbound certification marked as complete on my end, so any additional information or screenshots you can share would be helpful!