capturing Woocommerce forms

Our website is using Woocommerce as payment gateway and we’ve generated the necessary non-hubspot forms to submit purchases to hubspot. However, surely due to the necessary security of the payment gateway, once there is a payment the form is no longer captured on hubspot. Is there way around this problem?

Hi, @PedroFerreira :waving_hand: Thanks for reaching out. Hey, @himanshurauthan, do you have any insights here?

One question, to help clarify, is the issue that:

  • Some-but-not-all data is being captured post-payment submission?
  • Or not-at-all?

Thank you! — Jaycee

Hi @Jaycee_Lewis

thanks for raising this question, as I hadn’t yet considered that in sufficient detail

I believe no data is being collected post-payment and not sure that’s even possible

will look into it with our web developer though

Hi @PedroFerreira,

Since you are using Woocommerce and a non-HubSpot form for purchases, so in this case what you can do is you can save the form data inside a cookie and after a successful payment response you can sync the form data over HubSpot.

Also what you can do is, you can map your non-HubSpot form fields to a HubSpot form field and collect the form data at the time of submission. Later, them as HubSpot form data using forms API.

Hope this helps!

Many thanks
I’ve passed this on to our webmaster and we’ll be looking into it