Cant uninstall / reinstall Shopify data sync App

Develop, Build & Integrate Marketplace Apps
1

Hi there, I tried to uninstall and reinstall the Shopify Data Sync App, but am having some troubles with it now.

As there were issues on the app marketplace from the hubspot side of things, i used the shopify app marketplace and installed the official hubspot app there. It connects to hubspot from shopif without issues (as it was working flawlessly before), but now there is (maybe installed through shopify) an installed shopify app in hubspot. But that app doesnt allow the datasyncs. And cant be uninstalled.

Soooo … if anybody knows how to fix this or in a first step “hard”-uninstall an app, please tell me.

error message

error.png

2

Hi @JLxya and welcome, we are thrilled to have you here! :tada:
Thanks for asking the HubSpot Community and for sharing the screenshot!

You’ll need to check that you are the Super Admin on the account.
Sometimes, it can be a permission issue when you see this error message.
Have you tried in an incognito browser to see if this solved the issue?
If you are still seeing this behavior, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
When you contact HubSpot Support, please share a HAR file recording the steps you have taken so that they can identify what’s happening.
I hope this helps!
Have a lovely day!
Best,
Bérangère

3

Hi there,

I am SuperAdmin and checked in an incognito window but it didnt resolve the issue. Will contact the tech support then and create an HAR file. Thanks for the quick reply.

Best regards,

Jan

4

Hi! @JLxya

It seems a leftover installation in HubSpot is blocking the data sync. Try this:

  1. Go to HubSpot → Settings → Integrations → Connected Apps and remove any old Shopify connections.
  2. Contact Shopify Support to clear residual app data.
  3. Reinstall the official HubSpot app via Shopify. This ensures Shopify Mobile App users sync properly, too.
  4. If it still cannot be removed, HubSpot Support can force-uninstall the leftover app.