Can't send Sequences during contact's working hours??

Smart CRM & Sales Hub Sales Email
1

Hey all,

We are sending sequences through a workflow.

When I discovered that many seq steps being sent during night hours of the recepients, Hubspot support told me the send time is determined by IP TIMEZONE.

The problem is - many contacts in our CRM don’t have IP TIMEZONE as they didn’t fill any form. Rather they were loaded from field events , etc

This is severely hurting our outreach, do you have any ideas? How did you overcome this? Did anyone hear of API solution for that?

2

The most practical workaround is to manually populate the contact’s “Time zone” property in bulk using an import or workflow, based on the country/region field you likely captured at those field events. Once that property is set, HubSpot’s sequence send-time logic will use it over the IP timezone fallback.