Cant create page for completing CMS test.

Academy HubSpot Academy Support
1

I am trying to complete Hubspot CMS test for creating first template. But I am getting error of I can’t select template. I am using free version of Hubspot. I guess it should be free for me to complete this test. I have also tried incognito window. Here is screenshot link of error. : Screenshot by Lightshot

Please let me know how to do it.

2

Hello @ISingh39 ,

Thank you so much for reaching out! Can you try a couple different troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: https://browsehappy.com

3. If that fails, try logging in from a different computer to rule out any settings on your current computer.

4. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.
Please let me know if the issue is still occurring.

Always,

@APernell

3

I have tried different network, browser and different computer as well. Issue still persists.

4

Hello @ISingh39 ,

Thank you for getting back to me. I was taking a look at your account and it states: Some features will remain blocked.

We weren’t able to verify your business information and are unfortunately unable to provide full access to the HubSpot platform. This is a final decision that can’t be appealed.
This is the reason why you are unable to create the page.

Always,

@APernell

5

But I am not using it for my business. I am using it for learning Hubspot CMS.

6

@ISingh39

To confirm are you using the same log in with your email- webdev12020@outlook.com or is it a different account?

Always,

@APernell

7

Yes. I am using same log in for academy training of Hubspot CMS.

8

@ISingh39

Thank you for confirming, since you are using the same log ins, even if you are not doing it for your business, it uses the same restrictions on your account.

Always,

@APernell

9

Ok, it means one can’t complete Hubspot academy test without buying a Hubspot package. Very funny.

10

Ok, it means one can’t complete Hubspot academy test without buying Hubspot package.

11

I don’t understand how this video link is useful.

12

Thank you for flagging @ISingh39, we’ve marked the comment as spam.

Cheers
Mia, Community Team