Hi,
I am a new Super Admin.
I am trying to log in as a user to do some pen testing.
However, when I click actions on the user I want to login as. The option for login as that user is not showing.
Can anyone help please.
Hi @LWest8,
There are a few requirements for this to work:
- You’re in an Enterprise portal.
- Two-factor authenitcation is enabled.
- You’re not attempting to log in as another user who has super admin or Modify billing & change name on contract permissions.
(see here: Log in as another HubSpot user)
Can you confirm all of the above criteria are met?
Best regards!
Hi,
Can you confirm how I would check I am in an enterprise portal please.
All the others are confirmed.
Thanks
Hi @LWest8,
This is how you can check with subscription level you’re on: Manage your HubSpot subscription
Best regards
It’s crazy that you must have an Enterprise Level account just to log in as one of your users. That’s a money grab HubSpot. Very disappointed. 
No commnet from Hubspot? I can’t log in as another user to try and troubleshoot an issue unless I am paying way more for this? Really makes me want to switch over. Pathetic! I am finding so many things wrong here… not pleased at all.
Everything they do is a money grab. I signed up a week ago and already am regretting it.