Cannot log in from Outlook

Smart CRM & Sales Hub Outlook Sales Extension
1

Everytime I try to log in I get this typical error

Somebody can help me?
Many thanks

RRivera3_0-1669735114861.png
RRivera3_0-1669735114861.png430×408 68 KB

2

Hi @RRivera3

Thank you for reaching out!

This does look strange. Can you try with another wifi or network (for exemple your phone’s 4G) and see if this works?

If this does not, can you try uninstalling and installing the add-in again (To uninstall: info here - To install: info here) and this if this works?

Thank you!

Best

Tiphaine

3

I tried both and unfortunately problem remain the same, impossible to log in

Any other suggestion?

4

Hi @RRivera3

Thank you for your reply,

Can you’re confirm if you’ve 2FA enabled in HubSpot? If yes, are you logging into your extension by selecting login via Google? If yes, this isn’t supported for 2FA users - and that would explain that error message.
In that case, can you try logging into the extension by entering your HubSpot email and HubSpot password, rather than login via Google?

Thank you!

Best

Tiphaine

5

I don’t have 2FA enabled but I do log in with Google account, maybe that’s the problem

I’m not sure how to log in without using Google account, how do I know my user and password? Many thanks

6

Hi @RRivera3

Thank you for your reply!

That would be your HubSpot user and your HubSpot password, just like you’d log in into HubSpot - let me know if that works.
If that doesn’t, can you send me via DM the email address you have an issue with?

Thank you

Best

Tiphaine

7

Many thanks, now it’s working properly!!

8

“Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.”

Regards,

Rachel Gomez

9

Thanks Rachel for your comment, problem already solved