Cannot delete advanced filter

[Andy101]

I am new to the community and relatively new to Hubspot still. I use the free version on a PC using Firefox 131.0.3 64-bit.

My problem is that I appear to have unwittingly set an advanced filter in contacts which I cannot now get rid of. See screen grab. Has anyone else encountered this and, if so, what is the solution please?

Whenever I open Contacts I see no contacts listed despite my having several hundred stored. As may be seen from the screen grab this is because one advanced filter has been applied. If I click on the Advanced Filter tab it identifies the advanced filter as ‘Group 1’ and ‘hs_marketable_status’. (I have no recollection of setting this but I accept that I may have done so in error.) This is accompanied by the message: ‘hs_marketable_status is any of true. This criteria couldn’t be found. It may have been deleted.’

Naturally, I have tried deleting the filter using the delete icon. I have also clicked on the message to open the ‘Edit’ function and tried deleting it that way. I have also tried deleting the ‘true’ filter that appears in the sub-menu (see screen grab). I have also attempted to locate ‘hs_marketable_status’ anywhere in any sub-menu and drawn a blank.

In every case, once I have deleted the filter I am then able to see all of my contacts - but only until the next time I log-in or click ‘refresh’. Then the advanced filter pops up again and prevents me from seeing all contacts.

Any help much appreciated. (Note: I am in the UK (London time) so forgive me if I do not respond to replies promptly.)

[karstenkoehler]

Hi @Andy101,

You should find an “All contacts” view here:

> Contacts > All contacts

Once clicked in there, it should re-appear as a tabbed view. Under “All views”, you should also be able to delete the broken view shown in your screenshot. Hover your mouse over it, then use the options menu to delete it.

Best regards!

[Andy101]

Hi Karsten,

That has gone a long way to solving my immediate problem. Thank you!

I still cannot remove the filter from my Marketing Contacts view however.

You say:

‘Under “All views”, you should also be able to delete the broken view shown in your screenshot.’

Please excuse my ignorance but how do I do that exactly? There does not appear to be an option to delete the Marketing Contacts view under Standard views (see screen grab).

[karstenkoehler]

@Andy101 ah, I assumed this was a custom filtered view. Since it’s not, simply click the X on the tab and it’ll disappear. You’ll be left with “All contacts”. It won’t be relevant until you upgrade to a paid subscription; you can safely ignore it, even if it’s broken.

[Andy101]

Thank you.

That had been frustrating me for a while!

Problem solved.