Call duration (time) report

HubSpot Ideas
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Status: Idea Submitted

1

It will be geat to have a report that shows duration of a call. We use in-built HubSpot calling feature to make calls. We used to use Standalone DialPad, but since we switched to this calling, there is no way to find out what the duration of the call is for each sales person. For example, I made a call for prospecting, it took 1.20 seconds. I want to be able to run a report that shows me total duration of all calls for specific rep on selected time frame. Also being able to click on that total to view each call duration will be ice on the cake.

Thank you.

2

Salesforce is betting me to move my CRM to them as they provide the amount of dialing time people are on the phone.

You have that intel as the click to dial knows the length of time people are on the phone.

I don’t just want to know how many calls were made I need to know how long they were on the phone each day?

Help!!

3

Please add the call duration, even if you do not call via hubspot but register your calls in hubspot.