There should be a bulk re-enroll option in sequences when the inbox gets disconnected or contacts get un-enrolled. Currently, we need to manually re-enroll each contact from the point the sequence stopped. It is really time-consuming. The bulk re-enroll option should be there for the contacts to be enrolled in the sequence again from the point it stopped. This is product development 101.
Status: Not Currently Planned
Status history
Hello,
My suggestion is an improvement to sequences, specifically when a HubSpot user has their email disconnected.
When a HubSpot users inbox gets disconnected, enrollments of a sequence get assigned to ERROR. To re-enroll these contacts, HubSpot users have to hover over each individual name under the Error tab, click on actions, Re-enroll that contact, and repeat for each contact.
It would be amazing if, instead, the hubspot user selected all contacts, by clicking the checkmark and then selecting all contacts, clicking on ACTIONS in the top right hand corner, and clicking Re-Enroll.
This would be a HUGE time saver, and seems to be a current issue for both your customer support team and your users who voice these concerns in your user forums.
Please reach out to me if this is improved.
This feature is highly needed, this is heavily waying on the workload of our sales reps. I understand there are sending limits, with obvious reasons. However, if it is possible to enroll 50 contacts at the time, it would also make sense you can re-enroll 50 at the time with on top still the sending limit of 200. Would love to hear from any HubSpot team member if there is anything planned and/or fixed for this.
Hi everyone,
I’m Ana, the Product Manager for HubSpot’s Sequences tool.
At this time there are no plans to develop this idea. Bulk re-enrollment from the point a sequence stopped isn’t something we’re planning to prioritize at this time.
This is not to say that this idea will never be developed, just that there are no plans to do so at this time.
Best,
Ana