Hi, I have sent numerous mass emails to my conttacts in your system and could track tthe opens, clicks, etc. Now, the history of these emails have completely disappeared without a trace, as have the area to even look at tracking data. Can you please help me find where these navigations have gone?? I asked a service rep for help. and she could not find them either…?
Before we spend a lot of time troubleshooting this, I would start with:
- Log out of HubSpot.
- Clear the cache on your web browser and then close it.
- Reopen your web browser and log back into HubSpot.
Alternately, simply open an incognito browser window and log in from there.
Most likely this is a simple caching issue.