Brands: Contact Owners changing

Smart CRM & Sales Hub CRM
1

Hi, I know there other threads on this subject but none of them have helped me figure out what the issue is.

I have the ‘Brands’ add-on and the team is manually creating contacts. They are choosing an owner at creation for these contacts. BUT they are noticing that the owner changed from the orginal creator and assigner to a new owner without any warning.

We have one workflow that is running that assigns an owner when a contact filles out a form on the website.

Why would this happen? Any help is appericated!

Thank you,

MK

2

Hi @MMcNerney,

You can always check which tool or user made a change to a field value (like the contact owner) by looking at the property history, see here: View a record's property history

Can you take a screenshot like the second one from the article and share it here if you need help interpreting? You should see a workflow, HubSpot tool, or name of a user there.

Best regards