Basic date awareness in Customer Agent

HubSpot Ideas
1

From HubSpot AI after reporting an obvious issue - a Customer Agent chat session that responded too a request for “your next event” with dates in teh past! Does not leave a good impression with the potential customer!

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Please escalate this as a product/feature request for Customer Agent:

  1. Add basic date awareness: when the agent references a date or date range, it should compare it to the current date/time.
  2. Prevent the agent from describing any event that ends before “today” as “upcoming,” “next,” or in future tense.
  3. Ideally, when a visitor asks “What’s your next event?” the agent should:
    • Exclude past events from its answer, and
    • Optionally label completed events clearly as past (“This event took place January 13–18, 2026.”).

From our perspective, this is baseline functionality for using Customer Agent with events, promotions, or any time‑sensitive information.