When drafting an email in a Ticket, one can accidentally leave the page, especially if they’re using a Mac laptop that has a trackpad, as annoyingly when trying to scroll up or down with the pad, it is very sensitive to any horizontal movement that is most of the time unintentional, so that can lead to going back a page, which loses the draft email.
In certain cases, a lot of text is lost so it is quite frustrating.
I know there is the save draft button, but it’s not really something a user can be mindful of especially when focused deeply on drafting a long email.
There needs to be an automatic draft save to mitigate this scenario.
I’m sure there have been plenty of times across multiple HS clients in which a Support agent lost their bulky text and have to frustratingly start over and recollect what was their train of thought throughout it all.
Note: I selected sales-email as a lot of options were not available (greyed out).