I’m trying to create email automation depending on the status of an email. But I can’t find where to choose if an email was opened or answered if the previous email belongs to a workflow.
i.e. the 1st trigger is a user is enrolled in a list.
then we send an email.
2nd, if the email is opened but not answered, send a second email after 2 days.
I can’t find the logic tests to enable these kinds of workflows.
Hi @maxeche,
It could look like this. You would use an if/then branch and within it, selec the filter type “Marketing emails”. The automated email has to be published for this to work.
Keep in mind that for marketing email reply tracking you need to connect your inbox by following these steps: Track replies to marketing emails sent to a connected inbox
Best regards!
Thank you, yes. So, I can’t automate the whole workflow because the email needs to be sent first, right?
I was thinking of building a decision tree in the workflows, and once built, use it to send the emails. LOL
Hi @maxeche,
I don’t think I’m following. This workflow is automating all sends. Once you switch it live, it will send email 1 and 2. What more would you want to automate?
Best regards
