I have set up alerts to send internal emails when a contact fills out a form and is added to the workflow. There is a follow up email that is sent to the contact providing instructions and a PDF to fill out. Is there anyway to have the internal contacts cc’d on the automated follow up email that is sent to the contacts?
Unfortunatly not. HubSpot, and I think most ESPs, don’t support the use of CC and BCC fields - probably due to some law somewhere.
You might be able to achieve something more like the desried result using sales sequences, but it wouldn’t be fully automated.
Hope this helps.