Hello!
I would like to send out a generic sales email to all my ‘never before contacted’ contacts.
I know I need to create an email template, and then apply the filters to whom to send that email.
Is there a way for Hubspot to Auto to fill the contact’s name to that generic email so they are personally addressed?
Thank you for your help!
Hi @VSchwidrowski,
Yes, this can be done with personalization tokens: Use personalization tokens
Let me know if you have any follow-up questions!
Ok! Thanks so much for your answer.
Just a follow-up question;
I have many contacts saved under the name: General due to only finding general email and no specific contacts.
This means I will send 2 generic emails, one with a vague hello and the other addressed to a specific person.
Does sending the email to all the ‘generals’ work in the same way, that I can put in a filter to send it to any never before contacted emails with the name general?
Thank you 
Hi @VSchwidrowski,
I’d recommend clearing “General” from the first and last name fields (it’s misleading as it’s a non-information). Once deleted, you can specify a default value for your personalization: Create default values for personalization tokens
Best regards!
Thanks for your reply, the problem is I have about 300 companies with contacts named general, and changing them individually will take a very long time. Is there a way of doing this all at once and if not can you think of any other way I might be able to solve my initial problem?
Thank you!
Hi @VSchwidrowski, yes you can filter for these names and bulk update them: Bulk edit records
Hi @karstenkoehler
Ok, the only thing I don’t understand is what to change the general names to? Am I correct in thinking that to have a contact saved it also needs to have a name?
Hi @VSchwidrowski,
No, the field can be blank. You would save it to an empty value.
Hello again @karstenkoehler Please disregard my previous message. Upon attempting to bulk edit general names, I have bulk-selected the correct contacts, when I go on edit, however, I am only able to edit the company name. There is no option for contact name or first name etc
Hello again @karstenkoehler Please disregard my previous message. Upon attempting to bulk edit general names, I have bulk-selected the correct contacts, when I go on edit, however, I am only able to edit the company name. There is no option for contact name or first name etc
Hi @VSchwidrowski,
Can you please confirm which object you’re editing - contact or company?
hi @karstenkoehler I am editing contacts. All contacts labeled general.
Hi @VSchwidrowski,
You’re right, the First name property is not available for bulk editing, I had missed that.
Do you have access to workflows?
Hi @karstenkoehler
Yes I have access, currently we have no workflows setup though
Hi @VSchwidrowski,
This would be a simple workflow then to clear the “General” from the first name field. (Adjust the enrollment trigger if it’s last name instead.)
