Hi
I use the hubspot plugin in gmail but it seems to want to automatically log and track all my emails. How do i turn this off?
This has just happened on Gmail not sure if its a upgrade but I do not want to log all emails only the ones I want is there a way to not set it as default, before I selected log and track if I wanted to.
this is a messed up upgrade.
I use gmail to write emails to my friends and family. i do not want to add them in CRM.
Make auto-log turn off!!!
You can uncheck the Log box on an inidvidual basis, or log out of the extenion by going to app.getsidekick.com/signout
Ed
Before you clicked when you wanted to log not unclick why has it changed and why doesnt it do what it used to and just recognise the last thing you selected which solves everyones issues
Really? It used to remember my prior setting so if I selected not to log and not to track, the next email would have those deselected. That was ok. Having it auto-on is much worse for me, as CEO, not a sales person… I want my emails to customers to be logged but not other sensitive emails. With this setting I end up auto-logging some sensitive emails by mistake.
I wish I could have these off by default and the select them only when I’m replying to a customer… as opposed to the other way around!
I will stop using the product if i’ve to do it on indvidual basis. It should remember my last selection!
Hi Community!
This default changed over the weekend from being a “sticky” setting, meaning it saved your previous selection to being selected by default. The product team has now changed the setting back to it’s previous behavior so it is again “sticky”.
Thanks, please keep us posted. I had to uninstall the plugin and integration with gmail as it was getting very annoying.
Hi.
Please turn the default selection off, its very annoying and all of my team are complaining. Not a welcome addition to the tool.
Also we dont use Hubspot as a CRM tool, is this even legal to automatically log our emails without permission??
Yes, it has been defaulted to have “log” unchecked" and now I have to ensure it’s unchecked each time. There is sensitive information that shold not be getting logged in the system - that is just between employees.
I surely hope this isn’t intended. I imagine this is creating a lot of noise for folks in the CRM in addition to the annoyance.
Hi, this is also a problem for me. Only a small percentage of my emails are sales related.
Looking forward to hearing more, this is a nuisance.
Am I seeing that this is resolved?!?! I did a reinstall of the Chrome extension and I don’t seem to have this issue anymore. Can someone from HubSpot confirm if this was resolved or not?
Yes this worked for me too
Worked for me, too!
Support, I am still experiencing this issue, has it been solved for others? What is the solution. Thanks
Need a solution to this annoyance. Or let us know that this will be the default and not configurable so that I can uninstall / find another solution.
Has everyone tried reinstalling the plugin/extension in Chrome yet? I just had another person on my team who got logged out of gmail (G Suite) and when they came back the issue was gone. Recommened reinstalling plugin, logging in/out of HubSpot & Gmail and see if that does the trick!