HubSpot tracking cooking may transperantly associate second email per contact. We don’t want that. We want one email one contact. How to configure HubSpot such that one contact is associated only with one email and for any new email a new contact is created?
Hi @feradzinb,
You’re probably referring to contacts who have previously submitted forms? If so, make sure to enable this in the Options tab of the forms editor. (This has to be done for each form.)
This will prevent contacts from being overwritten with new email addresses.
Best regards
We will double check this. Some of the contacts are created by submitting a form and others are created through API. We need that HubSpot does not associate second email with an existing contact regardless how the first contact was created through submitting form or API.
@feradzinb you can always check which tool made a change to a property (in this case the “Email” field) by looking up the property history. View a record's property history
If it says that it was updated by a form, you know it’s the setting I referred to in my previous reply.
Thanks for these pointers. They are very useful. For the moment we will check the forms and check the option “Always create contact for new email address”. If the problem repeates we will review where the emails were created.
I will accept the first solution.
Hi,
Is there a way to do this with non-hubspot form types?
Thanks
Hi Karsten,
Is there any way to do the same with contacts that interact with chatflows o chatbots?. I mean, if a person using the same computer/browser interacts in a chat, but uses different email addresses in such interactions, how to avoid that all email addresses are added to the original email of the contact due to cookies?
Thank you in advance.
Jaime