I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I’ve been playing with the Object Associations, but there doesn’t seem to be an option to mimic the Company Associations (with the ‘primary’ denotation).
Hi @KariAlder,
Correct, this is generally possible through association labels: Create and use association labels
This is a Professional / Enterprise feature so you might theoretically have lost this option due to a downgrade. If you see the settings, you can set up a label according to your requirements.
Best regards!