Archived article appearing in Google search?

Service Hub Knowledge Base Tool
1

Hi,

We have archived an out of date article. However when someone searched ‘brand name iPad’ this archived article appears in the search:

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CMarritt_0-1637253933541.png727×221 28.5 KB

But when you click through there’s no article because it’s archived??

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CMarritt_1-1637254015405.png820×288 13 KB

The only way around this I can think is the ‘no-index’ feature which is coming soon or setting this article back live and editing the content to direct to the correct article..

2

Hi @CMarritt

Thank you for reaching out.

It seems like the no-index feature is already there as can be seen in this post - does that help?

Thank you!

Best

Tiphaine

3

Hi!

Thanks for your reply. Sadly that feature is only applicable to the search results of the KB, in the comments of the post they mention to set Article themselves as no-index is still in progress

4

Hi @CMarritt,

You can remove the entry from the search results permanently using the Google Search Console, see here: https://support.google.com/webmasters/answer/9689846?hl=en#make_permanent

Best regards!

5

Hi Karsten,

Thanks! Ive just submitted a removal request.

Is there a reason an archived article is appearing on google?

Thanks

6

Hi @CMarritt,

Search engines are crawling pages in intervals, they’re not monitoring all pages at all times. Google would notice eventually that the page is gone but not immediately.

Best regards!

7

Thank you @karstenkoehler !