In API V3 documentation for calls I observed multiple status listed for calls such as BUSY, CALLING_CRM_USER, CANCELED, COMPLETED, CONNECTING, FAILED, IN_PROGRESS, NO_ANSWER, QUEUED, and RINGING.
What are the different cases these statuses are being populated ?
Hi @RJune,
Thank you for reaching out to the Community!
I found the solution from @himanshurauthan on this similar post “Engagements API, what are the meanings of each Call Status?” that might help you!
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Bérangère