Hi,
I am trying to create a call activity and associate it with a caontact and a deal.
I am using the folllowing APIs:
POST https://api.hubapi.com/crm/v3/objects/calls
Payload:
{
“properties”: {
“hs_timestamp”: “2022-10-30T03:30:17.883Z”,
“hs_call_title”: “ServiceNow test call 2”,
“hubspot_owner_id”: “231229109”,
“hs_call_body”: “The SECOND call to test upload to hubspot”,
“hs_call_duration”: “3800”,
“hs_call_from_number”: “(857)1829 5489”,
“hs_call_to_number”: “(509) 999 9999”,
“hs_call_recording_url”: “https://Zoom.com/1111”,
“hs_call_status”: “COMPLETED”,
“hs_call_disposition”: “f240bbac-87c9-4f6e-bf70-924b57d47db7”,
“hs_call_callee_object_id”: “251”,
“hs_call_direction”: “OUTBOUND”
}
}
PUT https://api.hubapi.com/crm/v4/objects/calls/27821624900/associations/contact/251
Payload:
[
{
“associationCategory”: “HUBSPOT_DEFINED”,
“associationTypeId”: 10
}
]
PUT https://api.hubapi.com/crm/v4/objects/deal/10877547666/associations/call/27821624900
Payload:
[
{
“associationCategory”: “HUBSPOT_DEFINED”,
“associationTypeId”: 11
}
]
I have several question.
1. The call that I create by this method is not the same as the one I create from the Hubspot UI. The Contacted, Date and Time fields missing. How do I populate those fields using the API call. The contacted field should have been populated by the hs_call_callee_object_id in the payload, but looks like it does nothing.
2. For the association APIs where can I find the value for associationTypeId? I found this document but it looks like a legacy doc:
3. Why is the payload for the association APIs like a array of JSONObjects? Difficult to create that in Java. Can you please help me create that payload in Java?
4. I am using v3 and v4 APIs so that they work better. Should I be using legacy v1 API call to create the engagement?
Please help me here. Thank you.
Anupam
I will answer some of these, and we’ll see if the community can assist with the others.