Today I put through a refund to a customer who paid via Hubspot Payments. Just 5 minutes later, I realized I made a mistake in the amount, and ended up refunding the customer too much. I researched hubspot documentation + reached out to Hubspot Support who tried to see if there was anything internal they could do while the refund transaction was still pending, but the refund was unable to be edited OR voided even though it had only been a few minutes.
Generally, with online merchant centers, if a transaction was put through, you can still void/reverse it if done on the same day (possibly even the next day).
A refund/payment status tracking page (or property on that payment) that also allows for editing/voiding of the amount (assuming it’s still early enough to amend) would be super helpful. Or to take it even further - delaying / scheduling the transaction for a later date!
I understand this was technically my error, but Hubspot users are human and we make mistakes. I think this would be a reasonable guardrail to help prevent cases like mine today.
And now I’m off to email my customer a new payment link to charge them for the extra amount I refunded them! haha