I use the hubspot phone number as my main business line and have it listed on business cards, Google Business Profile etc. Because of this, I get calls from unknown numbers. Sometimes spam, sometimes prospects, sometimes something else.
Currently, if someone calls my hubspot phone number and I miss the call I do not have an easy way to call them back. There is no way in hubspot to simply enter in a phone number you want to call.
The number HAS to be associated with a record. However, in the above example that makes no sense and is a huge hassle. So let’s walk through the steps.
1. Someone I don’t know calls my business and I miss the call.
2. I see the missed call in hubspot, but because this is an unknown contact I don’t have any info on it. In this case. I have to create a FAKE contact (because I don’t even know who this is yet) and then dial out to the number this one.
3. If the caller is relevant, I then have to edit all the fake contact info I just put in to make this call and adjust it so it’s corect. If it’s a spam call I then have to remove this fake contact I made so it doesn’t pollute my contact list.
Can you imagine anyone or any company that does marketing and uses their hubspot number? They could be getting dozens of calls a day from unknown numbers and have literally know way to call them back if they miss the call.
What a nightmare and hassle.