HubSpot already allows commenting on many different types of assets, including website pages & blog posts: Add comments to your HubSpot assets
Can this functionality be added to the Knowledge Base Article editor too? This & the ability to view article revision history (also available on website pages) would be a huge value-add.
Editing history (along with the HubSpot user who made that edit) could be added to this “collaborative editing/comments” feature too. Thanks for suggesting!
@bisuijk Yes, that would be huge!
Please add comments to Knowledge Base articles, would be very helpful and consistent with other processes
Hi Team,
Commenting here on behalf of a customer.
Use case:
When editing/publishing knowledgebase articles, we discuss internally with the team.
Currently, since there are no “collaborative editing/comments” feature for knowledgebase, we :
1. Copy the parts we need to discuss to an external tool, and discuss there for existing articles.
This creates friction as we need ot keep going back and forth between HubSpot and external tool to identify where in the whole article we copied the editing part from.
2. When creating new articles, we draft it first in a separate tool where collaborators can comment, then copy over the finalised version to HubSpot, requiring us to use a completely separate tool from HubSpot.
Having the “collaborative editing/comments” feature for knowledgebase will remove these barriers we are currently facing and help the team collaborate more efficiently and effectively.
@CKurata This use case is the same as the one I have. The addition of this feature would make me use only Hubspot from the start of the writing to the publishing which would be awesome!
We have the same use case as @CKurata and @FGillet - drafting articles in Word or Google docs, holding all internal discussions and revisions there, then copying the final content into HubSpot. It’s a clunky process for initial article creation. Cut-and-paste content from a word processing application sometimes doesn’t behave correctly in the KB, which costs me time. Sometimes what “worked” visually/pedagogically in the external doc doesn’t end up working well in HubSpot due to its limited formatting options…so we have to go around again back on the “finalized” document. It’s even more clunky for later revisions and improvements.
We are transitioning our customer-facing knowledge bases to HubSpot from a tool we’ve used for years that supports a content creation workflow (draft/comment/revise/approval) as well as maintenance and auditing tools - happy to expound on these features to anyone interested. We’re making the transition for the more seamless customer experience and the usage insights, but I’m really struggling with the loss of functionality from a creation and maintenance standpoint.
We have the same issue in our company, we strongly support this idea !
This would be so handy! I wonder why this funtion is not supported in Knowledge Base? Especially in Knowledge Base, commenting and corrections are important and necessary when a lot of content is produced.
I saw another Product Update today related to enhanced commenting on HubSpot assets, but still nothing for the Knowledge Base. @hubspot is this planned?? Still a big pain point for us.
Yes please!! This causes so many issues for us when we can’t collab within Hubspot!
Appreciate the feedback from everyone that has submitted! We’re working on adding commenting functionality for our new knowledge base tools: https://knowledge.hubspot.com/create-and-customize-a-new-knowledge-base
Stay tuned!
@amberbachlani I don’t see any mention of commenting functionality in the article that you linked. Are you saying it’s coming soon? And if so, do we need to set up a totally new Knowledge Base in order to use it, or will it be applied to existing Knowledge Bases?
Also, do you plan to work on the revision history feature mentioned here? https://community.hubspot.com/t5/HubSpot-Ideas/Revision-History-for-Knowledge-Base-Articles/idi-p/244014
@sarahdecarlo Great q, thanks for reaching out! We’re actively working on adding commenting functionality to the new knowledge base tool (more information on the overall new functionality in that article I sent over).
As of now, joining that beta would prompt you to create a new knowledge base to take advantage of the new tools. We’re working on a migration tool to allow you to easily move existing articles over and utilize the new tools on existing KBs + articles. I hope that helps clarify!
Re: revision history - this is being considered, not yet in active development.
Thanks @amberbachlani !
@amberbachlani how does one sign up for the beta? We are in the process of launching our KB right now and Id really like the approval and customization features before I have to build then migrate, but I didnt see a place to sign up in the Product Updates under betas (unless I am blind, which may be the case 
)
Thank you!
@Steiger sent you a message with more details!
Our client would also like to have commenting in order to collaberate on KB articles. Another option they’re hoping for is Approvals on KB article updates. Right now approvals are only required for new articles, but that allows changes to be made later that don’t require approval.
Hi @JHanson! I’ll send you a message with the beta details for your client Unfortunately it doesn’t include approvals on KB article updates, but that’s definitely something that’s been on our radar!
Hi @audreymccully , we have an existing KB with +700 articles, when will the new fonctionnalities or a migration tool be available for the existing knowedge bases ?