I can go to a contact record and see if they hit the search page. Then I can click in and see what they searched for. I’m not really interested in what any one person is searching for. But it would be nice to be able to see a list of top search terms. Very much how the knowledgebase works. This way, we can see what people are searching for and determine if we need to add or adjust content.
Hi @esealpha,
Are you referring to the contact’s original source? Understand Original and Latest traffic source properties
If so, you can create a report to get this information. Navigate to Menu > Reports > Reports > Create report > Single object > Contacts.
Under Filters in the top right corner, set the Create date range to all time. Additionally set a filter for Original source = Organic search.
In the Data tab, add Original source drill-down 1.
In the Visualization tab, drag and drop Original source dril-down 1 and Count of contacts into the displaying area. Now you have an overview.
Best regards!
I am referring to what people are searching for on our site. So they’ve already found our site. Now they are using our search feature to search for “Part XYZ” or “Solution ABC”. I can go to an individual contact record and “see” that they searched for Part XYZ or Solution ABC, but how do I see ALL of those results? If 100 people use the search feature on our site, how do I see ALL the search terms they typed in all in one place?