Part 1 of this has been delivered in our new beta feature, Team management.
This new feature will provide insight into your chat team’s availability status and adds the ability for Admins and Super Admins to control the individual user’s chat status to available and away. If an admin sets an agent to an away status, they will see a message in the inbox letting them know they were turned away and can toggle themselves back available once they are back.
Please request this beta feature by filling out this form .
This will be available to all Hubs Starter and above.