Ad blocking browser extensions are blocking CTAs

Marketing & Content Hub Lead Capture Tools
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1

As noted on this incident report from 2018, several ad blocker browser extensions seem to be blocking CTAs again from loading correctly:

Some of the extensions that are using rules which impact CTA load:
- Ghostery

- uBblock Origin

- AdBlock (reported in 2018, unsure if it’s solved)

Our team had not experienced this issue before, even with some of us using Ghostery or uBlock for testing. Could the filters have been updated recently?

Here’s a uBlock print of the log:

ANacho_0-1727084872028.png

And the Ghostery blocked reference:
https://cta-service-cms2.hubspot.com/ctas/v2/public/cs/cta-json (…)

Can HubSpot fix this issue, or is it recommended to stop using CTAs and switch them to regular buttons?

2

I would consider switching to regular buttons. If someone is marking Hubspot as an ad, or related to ads, then someone would need to report to Ghostery/etc. that the Hubspot service needs to be unblocked and is not advertising kind of similar to if an ISP or email provider was marking all Hubspot emails as spam, they would need to work with the provider to resolve this which can take time. The tough thing is, Hubspot tracking is intended to be used for advertising so I don’t know if it would be unblocked in a default setting.