ACCOUNT SUSPENDED

Marketing & Content Hub Email Marketing Tool
1

I just spent over $700 with my local newspaper running a giveaway where I gave away $200 in free security cameras. The goal was to gather emails of individuals who would OPT IN to recieve future emails from my company. Since this campaign ended I have sent 2 emails from hubspot.

Stats from first email:

  • SUCCESSFUL DELIVERIES

    323

    99.69%

  • BOUNCES

    1

    0.31%

  • UNSUBSCRIBES

    56

    17.34%

  • SPAM REPORTS

    1

    0.31%

    I created a list with all of the unsubscribed users and removed them from the next email. Email #2 Stats.

    • SUCCESSFUL DELIVERIES

      265

      100%

    • BOUNCES

      0

      0%

    • UNSUBSCRIBES

      13

      4.91%

      • SPAM REPORTS

          0

  0%

  Then i wake up today to see my account has been suspended. I was told by a guy on chat that I had to post here to get my account reinstated. Seems pretty strange to post on a forum for something like that, but here goes nothing..

  TIA!
2

Hello @SUPERTECH ,

HubSpot’s automated protection actions will suspend marketing email access when sends exceed acceptable limits. You can review the acceptable limits here.

From the data you shared, your account was likely suspensed for exceeding unsubscribe limits. High rates of unsubscribes will negataively impact your brand’s ability to reach the primary inbox and degrade the network that all customers share. Healthy senders strive to keep unsubscribe rates below .3%.
If you are using a paid HubSpot account, you can create a suspension remediation Support ticket by using the link within the red suspension banner in the marketing email tool. If you are using a HubSpot Free account, marketing email will remain locked but you can still continue to yse the rest of the tools within HubSpot, including 1:1` email though a connected inbox.