Account seems restricted

Smart CRM & Sales Hub Account & Settings
1

Hello everyone,

I haven’t used hubspot in a while. I’m working on a new business right now but when I try to make a landing page I face this message
Features like calling, emails, forms, CTAs and CMS will be unavailable until you let us know more about your business

When I submit the form to tell hubspot more about my business it says it failed. Tries 3 times now.

I’m stucked.

Any idea ?

thank you

2

Hi @batist111,

It sounds like some features in your account have been suspended. You can find FAQ and answers about suspension here: Account suspension | Frequently Asked Questions

Unfortunately, if you’re using the free CRM, you can’t appeal suspensions or start another review. Access to HubSpot support requires a paid subscription: https://help.hubspot.com/

(Don’t shoot the messenger.)

Best regards!

3

So I basically just have to create another account and I won’t have this issue I guess ?

Thank you for the prompt reply

4

Hi @batist111,

It might work but HubSpot keeps track of approvals / rejections if you input information that leads HubSpot to believe you’re the same person / entity.

5

So upgrading would fix this I guess ?