I received an email notification at 1:00pm today, telling me that my account would be deleted in 7 days, due to lack of activity for the last 30 days. I immediately logged in (6 minutes later) and the site tells me “You have no accounts” (even though it did log me in to my profile.
That’s a pretty fast 7 days! Is there a way to restore my account?
Thanks for any assistance anyone can offer.
Hi @DocSheldon,
There is a form at the end of this page to request the recovery of your account: Recover your inactive HubSpot account
The form isn’t working at the moment but the community team is already aware of it and working on it. cc @MiaSrebrnjak
Best regards!
Thank you for the tag @karstenkoehler!
@DocSheldon did the emails you’ve received from HubSpot contain a link to access your account? If yes, I’d recommend logging into your account via the link provided in the email. That should reactivate your account.
If you can’t locate the reactivation link, please contact our support via the form at the end of this help article. Thank you!
Mia, Community team
There was no link in the email. However, the link that Karsten provided did allow me to submit a reactivation request, so now I guess I just wait and see what happens.
Thank you for your assistance.
Got it, thank you for the update! Our support team will contact you via email as soon as possible.
Mia, Community team
Hello, Karsten - Thanks for that link. I was able to submit a request for account reactivation, so now I’ll just wait and see if it’s approved.
Thank you for your assistance!
Doc
Hi, I followed Karsten’s Link. Does anyone know how long it takes before the account can be reactivated?
Thank you.
I’ve been waiting a month and still nothing, Savina
I’m sorry to hear that you still haven’t received a reply from our support team @DocSheldon! This process shouldn’t take this long, let me check what happened with your request.
I might reach out to you directly if I’ll need more information about your account.
Mia,
Community team