Hi,
My profile was deleted a few days ago due to inactivity in the past 30 days. I do have some HS Academy bootcamps starting tomorrow and would like to know if my account can please be restored along with my certifications. I believe the account deletion was on September 23rd, 2025.
Email: yassinaitmaatallah@gmail.com
Hi @KYA_CAR,
You can request the recovery of your account by submitting the form at the end of this page: Recover your inactive HubSpot account
Best regards!
Hi Karsten. Thanks for getting back to me.
I did submit a request through the form ealier today and was notified by Eroxi Rodriguez from HubSpot Help that no account was found although you can see that I did have an account in the screenshot below. Is there any other approach I can take to resolve this?
@KYA_CAR this is a user-to-user community, I can’t investigate this further – I’d recommend resubmitting the form and double checking all of the information you put in. If you enter your portal ID correctly, I would hope they’re able to retrieve it.
Could you please help me restore an account that I accidentally deleted recently?
I don’t remember the Hub ID, but I can share the ID of the Hub I’m currently in: 147693925
Under the deleted account, I had several apps that I urgently need access to.
If you need any additional details, I will gladly provide them.
Hi @ol1,
Welcome to the Community!
To start, I’d just like to point out that our Community Champions, like @karstenkoehler are not HubSpot employees, but enthusiastic volunteers committed to helping and supporting everyone in the community! With this in mind he would not be able to action this further for you.
Like Karsten noted in his previous response - if you need assistance restoring your account you can submit the form linked in his accepted solution above! This will create a Support request to recover the deactivated account. If you’re not aware of the HubID please include any information that you can especially the email address that you might’ve been using at the time.
I hope this helps point you in the right direction!
Sam, Community Manager
