Our account was blocked because we had some problems with the application we are using to create credit cards and there was a problem with only one payment. In the same day we received a notification from hubspot and the account was blocked. With no time to do something. We added other card. We wrote a lot of emails to collections@hubspot.com, and we didn’t receive any replies.
Our business is blocked from 2 days ago. It’s incredible that this can happen with hubspot. It’s a nightmare.
Hi @davidpe,
Thank you for reaching out to the Community.
I’ve checked internally and seen that you’ve received a reply from our collections team this morning. I’d like to ask you to continue working with them to resolve this issue. You can also reach out to our support team if you’ll have trouble accessing the tools going forward.
Should you not be able to get in touch with the above teams, please let me know so I can advocate for you internally. Thank you for your understanding.
Mia, Community team