We’re trying to set up our abandoned cart workflow and emails, but currently we’ve got an issue where the HubSpot WooCommerce plugin is flagging the contacts as having an abandoned cart even after they’ve placed their order.
I can’t see anyone else who is having this issue and we’ve looked and amended everywhere to see why it’s not working.
Here’s an example of a client who was flagged as having an abandoned cart even after placing an order:
We’d set the abandoned cart tracker to update after 720 minutes, hoping it was just a delay on our side, but for the life of us we can’t figure out what’s wrong with it?
Hey @MDixon33 the woocommerce integration is built by a third party developer “Make web better”. It not updating correctly would be down to the integration itself, it is likely not passing this information. I’m unsure if this is a setting or an issue with the inregration but I’d definitely advise reaching out to make web better as they would have more insight into their integration and how to troubleshoot it!
Hey Matt, I haven’t come across this issue but I’m not sure how make web better could push it off to HubSpot to be honest, it’s an integration they built so only they would have insight into how it’s choosing to send data and what data it’s sending.
Could be possible another user here have experience with it, but ultimately I would push on make web better to resolve the issue.
